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Open to Opportunities · New Delhi, India

Dhruw
Nath
Upadhyay

ServiceNow Developer Tata Consultancy Services · 1+ yr

Building enterprise-grade automation on the Now Platform — ITSM configuration, workflow orchestration, and intelligent process design. I turn complex business logic into elegant digital systems.

1+Yrs Exp
TCSCompany
3+Modules
5+Certs
View Work →
dhruw@servicenow ~
$ whoami
ServiceNow Developer @ TCS
$ cat skills.txt
ITSM · Flow Designer · CMDB
UI Policies · Business Rules
REST APIs · GlideScript
$ status --hire
✔ Open to Opportunities
$ _
⚡
Open to Hire ServiceNow · ITSM
Expertise

Technical Stack

01
ServiceNow Platform
ITSMIncident MgmtChange MgmtRequest MgmtFlow DesignerWorkflow EngineService PortalCMDB
02
Platform Configuration
UI PoliciesClient ScriptsBusiness RulesACLsForm DesignCatalog Items
03
Automation & Flows
Flow DesignerWorkflow EngineApproval FlowsScheduled JobsNotifications
04
Reporting & Analytics
Performance AnalyticsDashboardsKPI WidgetsSLA ReportsList Reports
05
Development
JavaScriptSQLHTML/CSSGlideScriptREST APIsPython (basic)
06
Methodology
ITIL v4AgileDevOpsITSM Best PracticesDocumentation
Career

Professional Journey

Jun 2024 — Present
ServiceNow Developer
Technical Consultant · Tata Consultancy Services · New Delhi
  • Configured ITSM modules — Incident, Request, and Change Management — end-to-end from intake to resolution.
  • Built and maintained system email notifications for Incidents, Requests, RITMs, and Tasks with dynamic field mapping.
  • Automated approval and task orchestration workflows using Flow Designer and Workflow Engine.
  • Implemented UI Policies, Client Scripts, and Business Rules to control form behavior and data validation.
  • Fixed priority logic, field visibility, and validation issues across backend and Service Portal.
  • Built custom dashboards and reports for SLA tracking, KPI visibility, and management reporting.
  • Supported ServiceNow upgrade activities — functional testing, documentation, and post-deployment verification.
Jun 2023 — Jun 2024
Upskilling & Self Development
Independent Learning & Certification · Full-time
  • Dedicated a focused year to mastering ServiceNow platform fundamentals — ITSM, Flow Designer, Glide API and Service Portal through hands-on labs and self-paced study.
  • Completed industry-recognised certifications in Software Development, SQL Programming and Generative AI (LinkedIn Learning & Microsoft).
  • Built practical skills in JavaScript, Python, HTML/CSS and REST APIs through structured online courses and personal projects.
  • Studied ITIL v4 foundations and Agile methodologies to align with enterprise IT service delivery standards.
  • Actively participated in ServiceNow developer community, explored Now Platform documentation and completed free developer instance exercises.
2020 — 2023
Bachelor of Computer Applications
Student · Birla Institute of Technology, Mesra
  • Pursued BCA with focus on Computer Science, programming fundamentals and software engineering principles.
  • Developed strong foundation in data structures, algorithms, database management and web development.
Results

Delivered Impact

📬
12+
Notification Templates
Email templates for Incidents, Requests, RITMs and Tasks with dynamic field mapping
🎯
0
Input Errors
Eliminated user input errors via UI Policies & Client Scripts on form behavior
⚡
5+
Automated Flows
Multi-stage approval & task workflows cutting manual intervention significantly
📊
3+
SLA Dashboards
Real-time KPI dashboards giving management full SLA visibility & reporting
🔒
100%
Data Integrity
Business Rules & server-side validation enforcing clean, consistent data across modules
Portfolio

My Work

Real ServiceNow implementations — workflows, automations, notifications, and dashboards. Click any card for full details.

🔄
Workflow Design
Workflow
Incident Management Flow
Workflow
Incident Management Workflow
End-to-end incident lifecycle automation from ticket creation to resolution with auto-assignments, SLA tracking and escalation rules.
Flow DesignerITSMSLAEscalation
📧
Email Templates
Notification
System Email Notifications
Email Notifications
System Email Notifications
Configured and deployed email notification templates for Incidents, Requests, RITMs and Tasks with dynamic field mapping and conditional logic.
NotificationsHTML TemplatesRITMTasks
📊
Dashboard & Reports
Dashboard
SLA Operations Dashboard
Dashboard
SLA Operations Dashboard
Built operational dashboards for real-time SLA visibility, KPI tracking, and management reporting with Performance Analytics widgets.
Performance AnalyticsKPIReportsSLA
📋
Form Configuration
Form Config
Dynamic Form Behavior
Form Config
Dynamic Form Behavior
Implemented UI Policies and Client Scripts to control field visibility, mandatory logic, and dynamic form behavior aligned with business rules.
UI PoliciesClient ScriptsBusiness RulesValidation
⚡
Flow Automation
Automation
Approval Flow Automation
Automation
Approval Flow Automation
Designed multi-stage approval flows using Flow Designer for Change Management with conditional routing, auto-approval and rejection notifications.
Flow DesignerApprovalsChange MgmtRouting
🚀
Change Management
Workflow
Change Management Process
Workflow
Change Management Process
Configured end-to-end Change Management workflow including CAB approvals, risk assessment, scheduling, deployment and post-implementation review.
Change MgmtCABRisk AssessmentITIL
Credentials

Certifications

💼
Become a Software Developer
LinkedIn Learning
🗄️
SQL Programming
LinkedIn Learning
🤖
Generative AI
Microsoft
☁️
ServiceNow Fundamentals
ServiceNow
🌐
Web Development
Coursera
⚡
JavaScript Essentials
LinkedIn Learning
Education

Academic Background

Bachelor of Computer Applications
Birla Institute of Technology, Mesra
2020 — 2023 · Computer Science
BIT
MESRA
Contact

Let's Connect

Get In Touch

Whether you have a job opportunity, project to discuss, or just want to say hello — I'd love to hear from you.

dhruwupadhyay2@gmail.comEmail +91-9546907540Phone linkedin.com/in/dhruw-nath-upadhyayLinkedIn github.com/dhruwupadhyayGitHub @dhruw_upadhyayInstagram @dhruwupadhyayTwitter / X
📍
New Delhi, IndiaIST (UTC +5:30) · Available Worldwide
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// Goes directly to dhruwupadhyay2@gmail.com
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Dhruw Nath Upadhyay — Resume.pdf
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