ServiceNow Developer building ITSM, ITAM and ITOM solutions on enterprise instances. Two years at TCS delivering platform automation, integrations and workflows that actually move metrics.
I'm a ServiceNow Developer with 2 years of hands-on experience at TCS, currently working on a client instance across ITSM, ITAM and ITOM modules.
My day-to-day spans GlideRecord scripting, Flow Designer workflows, IntegrationHub spokes, CMDB hygiene and ACL hardening — with a bias toward reusable, well-tested platform code.
CSA Certified (March 2026) and currently pursuing CAD. Open to ServiceNow Developer roles in Noida, Bengaluru or Kolkata.
Shipped on a client instance at TCS. Client-side details abstracted for confidentiality.
Change & Request approvals were slow, with rigid serial routing and missed SLAs during peak load.
Designed dynamic Flow Designer workflows with conditional branching, role-based notifications, and SLA-aware timers. Layered Business Rules for auto-assignment and priority recalculation.
Asset data drifted between ServiceNow ITAM and third-party CMDB sources, breaking downstream reports.
Built REST integrations via IntegrationHub spokes and Scripted REST clients to reconcile assets bi-directionally, with retry logic and structured error logging.
Bulk CI loads created duplicate and dirty records, polluting CMDB and impacting service mapping.
Configured Import Sets and Transform Maps with deduplication rules, coalesce keys, and data-integrity scripts to prevent dirty data propagation downstream.
Server-side logic was duplicated across apps, slowing delivery and creating regression risk.
Centralized common patterns into Script Includes powered by GlideAjax and GlideAggregate — exposed safely to client scripts and Flow Designer.
Service Portal threw 404 on /api/now/v1/cs/, blocking customer-facing flows.
Traced the failure to deactivated Scripted REST APIs, reactivated endpoints, and hardened ACLs to prevent regression. Zero data loss during remediation.
Weekly governance lacked a trustworthy SLA view, and platform upgrades risked silent regressions.
Built dynamic email notifications and SLA dashboards adopted by governance reviews; led ATF regression testing for full upgrade coverage.
Developed GlideRecord-based Business Rules for auto-assignment, SLA breach escalation, and priority recalculation across Incident, Request, and Change Management.
Built centralized Script Includes using GlideAjax and GlideAggregate for reusable server-side logic, cutting redundant code by ~30% across applications.
Engineered REST API integrations via IntegrationHub spokes and Scripted REST clients to sync asset data between ServiceNow ITAM and third-party CMDB sources.
Designed multi-stage approval workflows in Flow Designer with dynamic branching, conditional SLA timers, and role-based notifications.
Configured Import Sets and Transform Maps for bulk CI ingestion into CMDB with deduplication rules and data integrity checks.
Implemented granular ACL rules and role-based security; resolved critical 404 /api/now/v1/cs/ portal defect by reactivating Scripted REST APIs.
Applied Client Scripts and UI Policies for field-level validation and conditional visibility — reducing user input errors by ~25%.
Built dynamic system email notifications; created SLA dashboards used in weekly governance reviews; led ATF regression testing during platform upgrade.
Birla Institute of Technology (BIT), Mesra
2020 — 2023
Certified · March 2026
In Progress
Microsoft & LinkedIn Learning · 2024
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Notes on designing idempotent MID Server flows and how retry semantics changed our SLA numbers.
Field-tested patterns for keeping asset and configuration data in sync at scale.
How multi-stage approvals with dynamic routing cut cycle time by 60% for a global client.
Hiring a ServiceNow Developer or looking for a platform consultant? I'd love to hear what you're building.