ITAM ↔ CMDB Sync Pipeline

Asset data drifted between ServiceNow ITAM and third-party CMDB sources, breaking downstream reports.

Built REST integrations via IntegrationHub spokes and Scripted REST clients to reconcile assets bi-directionally, with retry logic and structured error logging.

• Reconciled ~100k assets across ITAM and the external CMDB nightly.
• Cut CMDB drift-related tickets significantly quarter-over-quarter.
• Gave the platform team an auditable, queryable error trail per sync run.

• Retry with exponential backoff on 5xx and MID Server timeouts.
• Coalesce keys tuned per CI class to prevent duplicate insertions.
• Structured logs written to a custom table for weekly hygiene review.