SLA Dashboards & ATF Coverage

Weekly governance lacked a trustworthy SLA view, and platform upgrades risked silent regressions.

Built dynamic email notifications and SLA dashboards adopted by governance reviews; led ATF regression testing for full upgrade coverage.

• Achieved full ATF regression coverage across the critical flow set.
• Governance adopted the dashboards as the single source of truth.
• Made platform upgrades boring — no silent regressions in production.

• Parameterised ATF suites re-run on every upgrade sub-release.
• SLA breach heatmap by assignment group and priority.
• Notification digests replacing noisy per-record emails.